Work Performance: • Supervisor and coach ensure high quality service delivery, including; participation in monthly departmental meetings and schedules supervision • Ensure that supervision subscribes to the established format and reviews tasks outlined by the position. • Meet all training standards, and schedule regular training sessions to ensure all subordinates meet training standards • Lead subordinates in crisis presentation and intervention techniques • Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.) • Maintain knowledge of, and ensure compliance with Part 491 Regulations, the Callaghan Decree and those of all funding sources • Maintain working knowledge of all technological systems utilized by the program and its affiliates • Maintain working knowledge of strengths and challenges of subordinates and have a working plan as to how to address those challenges • Maintain strong collaborative relationship with all providers affiliated with ANH Reporting and Documentation: • Complete, review and ensure timely submission of all internal and external reports • Ensure work outputs are of substance • Review and track work order submission and completion • Review and track all incident reports • Review and update monthly building schedules inclusive of securing appropriate certifications (operations, maintenance, security, DHSPD) • Complete monthly building inspections • Track visits and all services rendered by vendors/contactors • Complete audit of Fire Safety records • Complete monthly inventory of client supplies • Produce meeting minutes for each departmental meeting conducted • Conduct and document supervision of all direct reports • Provide staff with Corrective Action Plans (CAPs) to ensure satisfactory work performance and progressive disciplinary action when required • Review and document follow up of all operational complaints/grievances • Conduct audit of operational tasks including: bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, dorm inspections, facility logbook, incident submission, etc. • Ensure timely completion of all investigations pertaining to Operations • Maintain van schedule • Conduct vehicle inspections and ensure vehicle maintenance Engagement: • Ensure the best customer service is provided to every client • Hold each client and staff’s information in the highest confidence • Ensure compliance with behaviors outlined by ANH’s Standards of Conduct, Code of Conduct, and Workplace Civility Policy • Model appropriate behaviors for clients and staff Time and Attendance: • Adhere to work schedule and ensure adherence to Operations, Security and Maintenance schedule by relevant staff • Avoid unscheduled absences • Review and manage hours allotted to the department and respond to time off requests • Utilize time management skills to prioritize tasks and ensure completion of work in a reasonable timeframe Professional Conduct: • Perform job duties with quality • Lend interdepartmental support in times of need • Adhere to the Dress Code Policy • Model appropriate behaviors for staff • Be a resource to staff and colleagues • Maintain open lines of communication with all departments, vendors, IVC, DHS Administration, ANH Administration, and partners within the community