Job Summary We are seeking an experienced PEGA Lead Production Support Engineer with 10 years of IT experience in PEGA application development production support incident management and enterprise application maintenance The ideal candidate should possess strong expertise in PEGA PRPC Production Support ServiceNow Splunk Dynatrace Oracle SQL LinuxUnix and Agile methodologies along with experience leading support teams and managing critical production incidents in banking and financial services environments Primary Skills PEGA PRPC 7x 8x PEGA Application Development Support L3 Production Support Incident Problem Change Management ServiceNow JIRA Splunk Dynatrace Monitoring Oracle SQL PLSQL Linux Unix Administration Root Cause Analysis RCA Production Releases Deployments Agile Scrum Methodology API Integration Support Key Responsibilities Provide L3 production support for PEGAbased enterprise applications and ensure system availability Manage and resolve P1P2 production incidents within SLA targets Perform root cause analysis and implement preventive measures for recurring issues Monitor application performance using Splunk Dynatrace and enterprise monitoring tools Troubleshoot PEGA case processing Queue Processors Job Schedulers and integration failures Support production releases deployments hotfixes rollback activities and postdeployment validation Analyze logs exceptions and database issues to identify and resolve application problems Coordinate with business users developers infrastructure teams and vendors for issue resolution Maintain Dev QA UAT and Production environments including upgrades and patch management Create support documentation knowledge articles operational runbooks and RCA reports Lead support teams conduct status meetings and mentor junior engineers