Job Title: Salesforce Lead - Support Engineer Job Location : Bloomington , IL Job Summary Provide L1 and L2 production support for Salesforce Sales Cloud and Service Cloud applications using Apex development skills Job Description Provide L1 and L2 production support for Salesforce Sales Cloud and Service Cloud applications handling incidents service requests and user issues Perform initial triage reproduce issues analyze logserrors identify root causes and provide timely resolutions or workarounds Troubleshoot Apex classes triggers Lightning Web Components LWC Flows validation rules workflows and integrations Fix defects and implement minor enhancements using Apex SOQL SOSL LWC JavaScript and Salesforce configuration Monitor scheduled batch jobs asynchronous processing integrations and datarelated failures Resolve access and configuration issues involving profiles permission sets roles sharing objects fields and record access Investigate integration API failures and coordinate with upstream or downstream application teams Perform data analysis and corrections using Salesforce tools and queries while following production controls Write and maintain Apex unit tests and support testing before production deployment Support deployments post deployment validation and production issue resolution Maintain incident documentation root cause analysis RCA known error information and support knowledge articles Escalate complex product design issues to L3 development teams with clear technical analysis and evidence Work within agreed incident priorities SLAs and change management processes Roles and Responsibilities Provide timely L1 and L2 support for Salesforce Sales Cloud and Service Cloud environments Analyze and troubleshoot Apex code triggers and related Salesforce components Collaborate with cross-functional teams to resolve integration and API issues Ensure adherence to Salesforce best practices and production controls Document incidents resolutions and contribute to knowledge base Support deployment activities and ensure smooth transition to production Escalate complex technical issues appropriately while providing detailed analysis