Description *This role is full-time, in-person at our Norwell, MA Corporate office* Sullivan Tire, an employee-owned company, is currently seeking a Benefits Business Partner to join our HR team at our Norwell, MA office. The Benefits Business Partner owns the day-to-day administration, compliance, and delivery of Sullivan Tire’s health, welfare, and retirement programs across our 1,400-person multi-state footprint. Operating as a highly execution-focused individual contributor reporting directly to the Head of HR, this position bridges the gap between our corporate policies and our hourly workforce. The successful candidate will be a hands-on individual who thrives on managing high-volume administration, and providing accessible, empathetic support to mechanics and warehouse employees. Core Responsibilities Day-to-Day Benefits Administration • End-to-End Management: Own the enrollment, changes, and terminations for medical, dental, vision, life, disability, 401(k), and voluntary benefits. • Premium Billing Reconciliation: Conduct rigorous monthly audits on all carrier invoices to ensure billing accuracy, resolve discrepancies, and eliminate financial leakage. • HRIS Data Integrity: Serve as the gatekeeper for benefits data within our HRIS system, which is Paylocity. Manually troubleshooting and correcting carrier connection errors immediately. • Open Enrollment Execution: Coordinate the logistics of annual open enrollments, ensuring active participation and smooth setup across varying shifts and physical job sites. Multi-State Leave & Compliance Tracking • ACA Administration: Manage ongoing tracking for variable-hour and seasonal personnel, maintaining strict compliance with the Affordable Care Act (ACA) lookback measurement periods. • Multi-State Leave Management: Act as the sole point of contact for complex federal FMLA and state-specific paid leaves), tracking accommodations under the ADA. • Accessible Communications: Craft and distribute benefits communications tailored specifically to a blue-collar audience who may not have access to company email (e.g., mailers, SMS, posters, etc.). • Claims Advocacy: Serve as a trusted advisor to employees, assisting them directly in navigating medical claims disputes and coverage denials. Vendor & Internal Relationship Management • Broker & Carrier Interface: Manage day-to-day relations with benefits brokers and Third-Party Administrators (TPAs) to monitor data integrity and evaluate carrier performance. Requirements Requirements & Qualifications • Experience: 3 to 5+ years of progressive, hands-on experience in high-volume benefits administration, ideally within a logistics, retail, or field-services environment. • Multi-State Knowledge: Demonstrated experience navigating different state labor laws, state disability insurance (SDI), and state-mandated paid family leave laws. • Communication Style: Able to switch communication styles effortlessly speaking professionally with executive leadership and brokers while communicating clearly, plainly, and empathetically with frontline workers. • Autonomy: Highly organized and self-directed; capable of managing high volumes of administrative tasks independently while knowing when to escalate risks to the Head of HR. • Education / Certification: A Bachelor's degree or equivalent hands-on experience in HR Operations is required. A SHRM-CP, PHR, or CEBS certification is a strong plus. Benefits: • Health Insurance- including Medical, Vision, and Dental • Life and Disability Insurance • Paid Holidays, Personal Time, and Vacation Time • Discounted Services • Employee Owned! ESOP - Employee Stock Ownership Plan • Flexible Spending • 401(k) with Company Match EEO STATEMENT Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!