Job Details: Job Location: Warminster Hybrid - Warminster, PA, Position Type: Full Time, Salary Range: $19.42 - $19.42Hourly, Travel Percentage: Up to 25%, Job Shift: Any, Job Category: Retail, Retail Office Manager – Ashley Furniture  COME GROW WITH US TODAY!  About the Role  We are looking for an organized, customer-focused Retail Office Manager to help lead the day-to-day operations of our Ashley Furniture showroom.  You’ll support the sales team, oversee office operations, help resolve customer concerns, and ensure transactions and paperwork are handled accurately and efficiently. This is a hands-on leadership role where you’ll manage and develop the office team while partnering with the Store Manager and Sales Managers to keep the store running smoothly.  Compensation  $19.23 per hour  What You’ll Do  Lead, coach, and support Customer Service Representatives and office team members  Manage office schedules, daily responsibilities, and attendance  Greet customers and provide professional, knowledgeable service  Finalize customer transactions and ensure orders are processed accurately  Review sales orders, order updates, and modifications for accuracy and completion  Resolve customer concerns in person and over the phone, including escalated situations  Process cash, credit card, and check transactions according to company policies  Complete daily closeout procedures and cash reconciliation  Generate and maintain operational reports  Support sales floor operations, including pricing, tagging, promotions, and organization  Train and onboard new office team members on company systems and procedures  Complete and process new hire paperwork and ensure timely submission to HR  Maintain office supplies and submit supply requests as needed  Ensure office procedures and company policies are followed  Partner with store leadership to support daily operations and customer experience  Serve as a Key Holder when assigned  What We’re Looking For  Previous office management or customer service experience preferred  Leadership experience with the ability to coach and hold team members accountable  Strong customer service and interpersonal skills  Strong organizational and multitasking skills  Ability to prioritize and perform effectively in a fast-paced retail environment  Strong basic math skills, including discounts, percentages, and financial transactions  Excellent verbal and written communication skills  Ability to identify problems, gather information, and develop solutions  Comfortable working with customers, vendors, management, and team members  Proficiency with Microsoft Outlook, Word, and Excel  High school diploma preferred  Ability to work evenings, weekends, and holidays as needed  Why Join Regency Management Services?  We invest in our people through paid training, coaching, mentorship, and professional development. As part of a growing organization with 75+ locations, you’ll have opportunities to build a long-term career and take on greater responsibility as you grow.  Benefits include:  Medical, Dental & Vision Insurance  401(k) Retirement Plan  Paid Vacation, Holidays & PTO  Employee Discounts on Furniture, Mattresses & Home Décor  Physical Requirements  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. This position may require frequent standing and walking, regular use of hands and arms, and occasional sitting, climbing, balancing, stooping, kneeling, and crouching. The ability to lift and move up to 25 pounds may also be required.    About Us  Ashley Furniture is part of Regency Management Services, which operates 75+ locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.  Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  #HPR25 Qualifications: