Required Qualifications & Certifications • Minimum age of 21 and valid driver's license due to operation of Resort-owned vehicles; must meet the Resort's vehicle insurance requirements. • High school diploma or equivalent; technical trade education or certification preferred. • Previous residential, condominium, hospitality, or property maintenance experience; supervisory or team leadership experience preferred. • Working knowledge of HVAC, electrical, plumbing, mechanical systems, appliances, carpentry, and finish repairs, with demonstrated proficiency in at least three maintenance trade categories. • Ability to diagnose issues and complete repairs independently within applicable licensing requirements. • Knowledge of OSHA safety standards, Hazard Communication, and proper use of tools and equipment. • Strong organizational, communication, time management, and problem-solving skills; ability to operate work-order systems and maintain accurate documentation. Essential Duties & Responsibilities Rental Property Maintenance & Repairs • Perform and coordinate maintenance and repairs in participating condominiums, townhomes, and single-family homes, including plumbing, electrical, HVAC, appliance, fixture, and general building issues within the scope of training and licensing requirements. • Perform minor carpentry, drywall, painting, caulking, and cosmetic repairs; troubleshoot televisions, thermostats, and other guest-use systems. • Identify concerns requiring specialized contractors and ensure completed repairs meet quality, safety, and appearance standards. Work-Order Management & Rental Readiness • Review, prioritize, assign, and complete work orders based on safety, urgency, guest impact, and rental occupancy. • Coordinate maintenance around guest arrivals, departures, owner stays, and rental inventory; respond promptly to concerns in occupied properties. • Document issues, repairs, materials, labor hours, and completion status; conduct quality checks before closing work orders. • Follow up on outstanding requests and backordered materials, and keep the Rental Property Manager and Assistant Rental Property Manager informed on pending work and property readiness. Preventive Maintenance & Property Inspections • Assist in developing and maintaining a preventive maintenance schedule, including seasonal HVAC service within licensing requirements. • Participate in the Rental Program's biannual inspections; inspect fixtures, electrical components, appliances, water heaters, HVAC systems, doors, and windows. • Identify water intrusion, leaks, wear, and damage early, and recommend preventive repairs that extend equipment life and protect owner assets. • Maintain accurate records of completed preventive maintenance and outstanding deficiencies. Maintenance Scheduling & Employee Supervision • Plan daily maintenance activities and assign and monitor the work of maintenance associates. • Monitor productivity, work quality, attendance, and adherence to procedures; provide hands-on training and technical guidance. • Ensure adequate coverage based on occupancy and scheduled projects; report performance concerns, safety violations, and resource limitations to the Rental Property Manager. • Promote a professional, respectful, and team-oriented work environment. Vendor & Contractor Coordination • Coordinate approved vendors and contractors, assist in obtaining estimates, and arrange access to rental properties. • Monitor contracted projects, verify completed work meets Resort standards, and communicate delays, additional needs, or unexpected costs. • Maintain vendor service records and ensure contractors follow Resort policies, access procedures, and safety requirements. Owner Relations & Guest Service • Interact professionally with owners, guests, and associates, responding to concerns with urgency and attention to detail. • Respect owner property, belongings, and privacy; minimize disruption and leave work areas clean and presentable. • Communicate findings to Rental Management for owner follow-up and protect the reputation of the Rental Program. Materials, Inventory & Cost Control • Monitor supplies, parts, tools, and equipment; coordinate purchasing through approved Resort procedures. • Track materials and labor by property to support accurate owner billing and reserve account allocations. • Recommend cost-effective repair or replacement solutions and obtain management authorization before proceeding with repairs or purchases requiring approval. • Keep storage areas organized and secured, and report damaged, missing, or malfunctioning equipment. Emergency Maintenance & After-Hours Response • Respond to emergencies such as water leaks, plumbing failures, HVAC outages, and electrical concerns, taking immediate action to protect guests, associates, and owner assets. • Coordinate emergency services or contractors, notify Rental Management promptly, and document incidents and follow-up repairs. • Participate in after-hours emergency coverage as assigned. Safety, Compliance & Vehicle Care • Follow Resort safety policies, OSHA requirements, and building codes; use proper PPE and promptly address unsafe conditions. • Report workplace accidents, injuries, property damage, and safety concerns immediately. • Operate tools, ladders, equipment, and vehicles safely; complete vehicle inspections and ensure scheduled vehicle service is performed. Administrative Responsibilities & Department Communication • Maintain daily maintenance records, work-order documentation, and property-specific expense records. • Provide regular updates to Rental Management and coordinate with Housekeeping, Front Office, Reservations, Engineering, Security, and other departments. • Identify recurring issues, recommend long-term solutions, and assist with maintenance schedules and property improvement plans. • Participate in departmental meetings and training, and perform additional duties as assigned by Rental Management. Employment Standards & Performance Expectations The Residences Maintenance Supervisor is expected to: • Demonstrate ownership, accountability, and a high standard of workmanship, professionalism, and attention to detail. • Work independently, prioritize by operational needs, rental schedules, and guest impact, and communicate delays proactively. • Lead through professionalism, reliability, and consistent work habits, and maintain strong working relationships with other Resort departments. • Exercise sound judgment on when management approval is required, and maintain composure during emergencies and high-occupancy periods. • Protect owner property and Resort assets, seek ongoing improvements, and follow all Horseshoe Bay Resort policies and procedures. Physical & Mental Requirements The physical demands described below are representative of those required to perform the essential functions of this position. • Regularly lift and/or move up to 10 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds with appropriate assistance or equipment.