TEAM OVERVIEW: * One Stop Shop" for customers for any type of Services requests. This includes Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of Applied Materials for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization. KEY RESPONSIBILITIES: * Responsible to process and maintain customer request via emails and phone call in SAP CRM System * Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system * Responsible in managing customer escalation by working closely with internal stakeholders * Required to use existing procedures to problem solve customer escalation and follow up * Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders * Required to adhere to business, operation procedures and financial policy TECHNICAL SKILLS: * Knowledge of computer and Microsoft office product * Problem Solving/ Logical thought process. * Call center experience is a plus * Semiconductor experience is a plus REQUIREMENTS/EDUCATION: * Bachelor’s degree in Business, Supply Chain or a related field * Business / Supply Chain focus * GPA requirements 3.0 or above preferred Applications will be reviewed on a rolling basis. Please apply by December 31, 2026. Note: This position may close early based on application volume or candidate selection. ## Qualifications ### Education: Non-Degree Program (inactive) ### Skills ### Certifications: ### Languages: ### Years of Experience: Up to 1 Year ### Work Experience: ## Additional Information ### ### Shift: 10-Day 8-Hr (United States of America) ### ### Travel: Yes, 10% of the Time ### ### Relocation Eligible: No ### Referral Payment Plan: None Salary Range: $60,000.00 - $73,500.00 The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.