Support Center Consultant Position Overview The Support Center Consultant provides comprehensive technical support to faculty, staff, and students, ensuring timely and professional assistance with computer hardware, software, and audio-visual technology across campus. This role is integral to our Technology & Innovation (T&I) team, contributing to our mission of "removing barriers between people and Davidson's primary purpose." Core Responsibilities • Deliver exceptional customer service and technical support to end users • Install, troubleshoot, and maintain computers, printers, A/V equipment, and related technologies • Participate in the selection and allocation of new equipment • Create documentation and conduct workshops to enable user self-service • Support both college-owned technology and constituents' use of it • Uphold the department's culture of collaboration, transparency, empathy, innovation, and accountability Required Qualifications • Associate's degree in a related field with minimum three years of desktop/user support experience, or equivalent combination of education and experience • Experience working in a fast-paced, customer-focused technical support environment • Proficiency in mixed-platform computing environments with integrated directory services (Active Directory) • In-depth knowledge of Windows and Apple operating systems, including advanced troubleshooting skills • Experience supporting mobile devices (iOS and Android) and connecting them to enterprise services • Exceptional troubleshooting skills with hardware including desktops, laptops, tablets, projectors, and printers • Experience supporting desktop and cloud-based services (Office 365, Microsoft Office, Google Apps, Adobe Creative Suite) • Strong knowledge of IT security principles and best practices, including virus/malware remediation • Experience with ticketing systems, knowledge bases, and other technical support tools • Excellent communication, time management, and customer service skills • Ability to work both independently and collaboratively • Physical ability to move computer equipment and drive small motorized vehicles Preferred Qualifications • Industry certifications (CompTIA+, Apple, Microsoft) • Experience with imaging technologies (JAMF, Windows Deployment Services) • Experience supporting classroom A/V equipment and learning space technologies • Knowledge of voicemail systems and wireless networks • Experience creating user-friendly documentation, training materials, and support resources • Experience with endpoint security and security incident investigation What We're Looking For We seek a high-energy, service-oriented technical support professional who is passionate about working with people and technology. The ideal candidate will demonstrate a strong commitment to user success, provide exceptional customer service, and possess outstanding prioritization, analytical, and problem-solving skills to deliver innovative, user-centered solutions.