Summary This position is located within the Department of Veterans Affairs (VA), Office of Security and Preparedness (OSP), Field Operations Division, VA Police Service. The mission of the VA Police Service is to provide law enforcement, protective services, and investigative services to the VA Community, which includes Veterans, federal employees, affiliates, contractors, visitors, and others who receive services, work, or visit VA (VHA, VBA, & NCA) facilities nationwide. Duties Duties include, but are not limited to: Serves as a Lead Security Assistant over a group of employees performing work at the GS-5 level. Instructs staff on specific tasks and provides guidance and technical direction as needed to accomplish the work; maintains current knowledge of procedures, policies, and directives to provide to employees upon request. Assists the supervisor in planning work schedules, distributing assignments, and balancing workloads among employees. Makes day-to-day adjustments in accordance with priorities and emergencies. Reviews work and ensures assignments are completed promptly with quality results. Effectively communicates within a diversified group. Works closely with and coaches subordinate staff with varying levels of training/expertise in identifying the parameters of viable solutions. Identifies more effective ways to accomplish various processes and initiates change when necessary. Accepts feedback and considers their ideas as potential enhancements to procedures and methods of work accomplishment. Ensures the organization's "vision" is integrated into the team's goals, strategies, activity plans, and work products. Identifies problem areas and takes steps to resolve situations. Monitors working conditions for safety and security. Resolves simple, informal employee complaints and notifies higher-level supervisors of more complex issues that require a high level of involvement. Plan their own work to ensure management's goals are met. Manages day-to-day work and provides continuity between branches and divisions so that the work being performed does not lapse. Objectively recognizes above-par work and exceptional contributions of employees and promotions, reassignment, and other personnel needs, and takes appropriate steps to ensure employees receive deserved recognition. Reports to supervisor on employee performance, progress, and training needs, and disciplinary problems to correct inappropriate conduct or performance. Identifies training needs for subordinate staff and informs them of available services and activities. Takes necessary steps to provide essential training. Ensures employees complete all assigned training. Ensures accurate documentation in internal training records and then coordinates to ensure updates to the system. Distributes and balances the workload among employees in staff workflow; ensures the timely accomplishment of the assigned workload; ensures that each employee has enough work to keep busy; keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities; and obtains assistance from the supervisor on problems that may arise. Estimates and reports on expected time of completion of work, maintains records of work accomplishments and time expended, and prepares production reports as requested; instructs employees in specific tasks and job techniques and makes available written instructions, reference materials, and supplies; provides on-the-job training to new employees in accordance with established procedures and practices. Performs other duties as assigned. Work Schedule: Compressed Schedule 12 hours, 6:00am-6:00pm Position Description Title/PD#: Lead Security Assistant/PD99857A Physical Requirements: The work is typically sedentary in nature. However, there may be some walking, standing, bending, and carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts, or regular overtime may be required. Work Environment: The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms. The work area is adequately lighted, heated, and ventilated. Qualifications To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience (equivalent to the GS-5 grade level in the federal service) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of security or law enforcement objectives and programs; overseeing, leading, and balancing the workload of staff; carrying out support tasks related to law enforcement and security administration; monitoring and responding to physical alarm systems and security cameras; dispatching officers; monitoring computers for video surveillance; and maintaining reports and logs. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no educational substitution at this grade level.