What You’ll Do: Responsible for providing superior customer service, on-time service delivery and maximizing the profitability for a higher revenue dedicated account with approximately 30+ trucks and/or 30+ drivers; position can be located either onsite at a customer’s or USX designated location. This includes driver, office and customer related issues. Creates a sense of partnership between the customer and USX. · Manages all aspects (e.g., resolving complaints, reviews, payroll, home time, terminations) related to drivers and office employees and ensure all company policies procedures are adhered to. Account Manager II has a greater scope of responsibility as it relates to a higher revenue account which can translate into an increased number of loads, trucks and drivers. · Ensures all fleet maintenance programs are current on tractors and trailers. · Develops a sense of trust and integrity with the customer. · Accounts for all shipments via a weekly service report. · Actively engages with necessary USX departments (e.g. billing, etc.) to ensure smooth operation for the dedicated account. · Reviews all credit collection and aging reports to increase cash flow. · Ensures equipment and drivers are in place to provide on-time service and meet the demands of the customer. · Analyzes volume figures to forecast surges in business. · Manages all aspects of document control as it relates to the account. · Seek appropriate guidance from leadership on matters that could negatively impact USX financially. · Rotational off-site on-call duty, nights/weekends. · Assist Regional Operations Manager while out of the office and with Account-wide projects as needed. · Provide support when other Account Managers are out of the office or as positions are being filled.