DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. Address: 212621 Featherwood Dr., Suite 390 Houston TX 77034 Position: Planning Coordinator Shift: Monday-Friday 8:00am to 5:00pm Pay: $27.05/hr The outbound Planning Coordinator provides to the customer product, service and transit information while processing orders and resolving any product and service issues. Acts as a liaison to facilitate issue resolution; under close supervision, may tender to carriers as part of resolution process. DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes: - Affordable medical, dental, and vision coverage available beginning on your 30thday - PTO program for all associates, including paid holidays and vacation - 401(k) with generous company match - Tuition reimbursement program - Excellent training and career advancement opportunities Grow your skills. Shape your world. Role Purpose: Provides to the customer product, service and transit information while processing orders and resolving any product and service issues. Acts as a liaison to facilitate issue resolution; under close supervision, may tender to carriers as part of resolution process. Key Accountabilities: • Records and maintains account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. Required Education and Experience: • High School Diploma or Equivalent • Six months to one year customer service experience, preferred • Six months to one year data entry experience, preferred • Six months to one year experience generating reports, preferred • Six months to one year database experie Our Organization is an equal opportunity employer. #LI-DNP