Job Summary The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service. Essential Functions • Interacts with patients and their families to address questions and provide courteous, timely assistance. • Regulates schedules based on procedure requirements, physician availability, and staffing needs. • Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information. • Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services. • Collects and records patient financial responsibility estimates as applicable. • Communicates operative reports daily to appropriate physician offices. • Compiles and organizes registration documentation to ensure completion of patient medical records. • Collects patient co-pays or deductibles when applicable and informs patients of financial obligations. • Assists patients with understanding insurance requirements and assists with resolving insurance-related questions. • Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign. • Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay. • Answers and returns phone calls, addressing questions with professionalism and courtesy. • Performs other duties as assigned. • Maintains regular and reliable attendance. • Complies with all policies and standards. Qualifications • Post secondary education or training in medical office administration or healthcare administration preferred • 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required • 0-2 years of experience in a customer service role preferred Knowledge, Skills and Abilities • Knowledge of insurance verification and basic medical terminology. • Ability to maintain accuracy and attention detail in a fast-paced environment. • Familiarity with electronic health record (EHR) systems and registration software. • Ability to manage sensitive and confidential information appropriately. • Effective interpersonal skills to work with patients, families and healthcare teams.