Position Overview We are seeking a reliable, professional Security Officer to support safety and security operations at retail stores. The ideal candidate is disciplined, attentive, and committed to providing world-class customer service. This role involves performing duties that include foot patrol, greeting customers, responding effectively to emergency situations, and preventing criminal activity by acting as a visual deterrent. Officers must maintain a courteous and professional demeanor while strictly adhering to company protocols regarding shoplifting and physical apprehensions. Logistics and Compensation • Location: Miami, FL • Job Type: Full-time • Pay Rate: $19.50 to $20 per hour Availability & Schedule: • Hours: 32-40 hours per week • Must have 2nd shift availability (1500-2300) Ideal Candidate Our ideal candidate is dependable, observant, and professional, with a strong commitment to maintaining a safe and welcoming environment. They communicate clearly, uphold high customer service standards, and represent the community with a polished and respectful presence. They demonstrate excellent judgment, remain calm under pressure, and safely de-escalate situations by utilizing the Manager-In-Charge rather than engaging in physical detentions. Specific Duties and Essential Functions • Provide world-class customer service by warmly greeting customers and making direct eye contact at the store entrance. • Perform frequent walking tours of the store's front exterior and vestibule no less than every 15 minutes. • Inspect the store's exterior for signs of vandalism or damage, immediately reporting any findings to the Manager-In-Charge and the National Command Center. • Scan the parking lot for suspicious people and vehicles to maintain site awareness. • Direct vagrants or loitering persons to leave the property and assist with the removal of unwanted persons as directed by the Manager-In-Charge. • Accompany Front End Associates during cash pick-ups and deposits when requested. • Accompany closing Store Associates to their vehicles in locations where employee parking is off-site and the shift extends past closing. • Act strictly as a silent witness regarding shoplifting suspects; officers are not authorized to stop, detain, question, or accuse individuals. • Respond to medical or fire emergencies by calling 911, protecting life safety, directing emergency personnel, and notifying the Store Manager. • Complete clear, concise, and legible Incident Reports for any incidents involving customers, property damage, emergency responses, or physical confrontations. Licensing • Possess valid Florida Class D & G security license. • Possess valid Driver’s License. Minimum Requirements • High School Diploma or equivalent. • 21 years of age or older. • Ability to pass background screening and drug test. • Maintain a complete uniform that is clean, wrinkle-free, fully buttoned and/or zipped, with properly polished shoes. Skills Required • Clear verbal and written communication skills. • Strong customer service and active listening skills. • Ability to remain calm under pressure and evaluate situations effectively. • Good judgment and situational awareness. • Professional appearance, demeanor, and attitude. Other • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States • Must be able to successfully complete all training required for the position Physical Requirements & Work Environment • Indoor and outdoor assignments: Exposure to various weather conditions while patrolling the exterior front of the store and parking lot. • Stationary & Mobile Positions: Ability to remain standing erectly for the entire shift while on post; slouching or placing hands in pockets is strictly prohibited. • Patrol Requirements: Ability to continuously walk on various surfaces during frequent exterior rounds. • Emergency Response: Must be able to react quickly to emergency situations and safely direct emergency crews to specific locations. • Sensory Abilities: Must have the auditory and visual ability to monitor the parking lot, communicate clearly, and respond to incidents or directions from the Manager-In-Charge. • Effective Communication: Ability to clearly exchange information, provide instructions, and draft written reports in English. Benefits (Full-Time Employees) • Major Medical • Dental & Vision Insurance • Paid Vacation • Free Uniforms • Holiday Premium Pay: Earn 1.5x your hourly rate for all hours worked on company-recognized holidays. • Industry-Leading Training • Work Perks Discount Program