• Review the work performed by AR Analyst team and document any quality issues. • Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality. • Participate in developing process documentation. • Provide feedback and work with the training team to provide remedial training. • Always be at the forefront of ethical behavior and never be a bystander. JOB RESPONSIBILITIES: • Review the work performed by AR Analyst team and document any quality issues. • Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality. • Participate in developing process documentation. • Provide feedback and work with the training team to provide remedial training. • Always be at the forefront of ethical behavior and never be a bystander. Recognize and respect cultural diversity. • Adapt communication to an individual’s ability to understand. • Use medical terminology appropriately. • Respond to communications received within a reasonable time frame. • Project a professional manner and image. • Adhere to ethical principles. • Demonstrate initiative and responsibility. • Work as a team member. • Efficient Time Management. • Prioritize and perform multiple tasks. • Adapt to change, including new hours of operation and methodology. • Attend functional team meetings and mandatory in-service education. • Maintain proper observation and adherence to company policies and procedures. KNOWLEDGE, SKILLS, AND EXPERIENCE: • Should have worked as a Quality Controller for AR Analysts for at least one year with AR analyst for providers or should have worked more than 6 years as AR analyst • Must have very good knowledge of AR and be confident in process knowledge. • Experience in the end-to-end Healthcare process • Adapting to new situation challenges whenever required. • Adhere to all company policies and procedure LEGAL and COMPLIANCE: • Maintain patient and company confidentiality. • Practice within the scope of education, training, and personal capabilities. • Document company documents (hard copy and electronic) accurately. • Use appropriate guidelines for releasing information. • Maintain awareness of US federal and US state health care legislation and regulations, PHI, HIPAA • Should be Graduate • Should have worked as a Quality Controller for AR Analysis for at least one year with medical billing service providers or should have minimum 5 years’ experience as AR Analyst • Must have very good knowledge of medical billing and be confident in process knowledge. • Experience in the end-to-end Healthcare process for the audit • Adapting to new situation challenges whenever required. • Adhere to all company policies and procedures. YEARS OF EXPERIENCE: • Minimum 1 year of experience as Quality Analyst or having 3+ years of experience as AR Analyst • POSITION RELATIONSHIPS: • Reports directly to the Assistant Manager WORKING HOURS: • 40 hours per week as Full-time employee • Shift time: 12 PM IST - 9 PM IST • Weekends Off TELECOMMUTER/INTERNET REQUIREMENT: • High Speed internet connection at home, must be broadband with minimum of 100 MBPS Speed or above • Must understand and adhere with telecommuter policy • Must have power backup to mitigate power outage