Black Box projects. This position has ultimate accountability for the successful delivery of assigned projects, where success is defined as on schedule, on budget, within the approved scope, and with a high degree of quality. The Senior Project Manager is the main point of contact with the client and is responsible for customer satisfaction on assigned projects. Essential Functions: • Executes Black Box PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following fundamentals: initiating, planning, estimating, resourcing, scheduling, and budgeting. • Prepares project plan and work breakdown structure in partnership with participating organizations and negotiates agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, and risk and communication management plans. • Coordinates the setup of overall project governance (e.g. project org charts; roles & responsibilities, RACI charts, communication / stakeholder management) required for each assigned project. • Responsible for customer satisfaction, project revenue forecasting, profitability, cost, quality, and schedule. • Manages execution of project: • Acts as primary customer contact for project. • Clearly articulates design, installation, and operational concepts and solutions to customers and technicians. • Conducts recurring customer reviews addressing scope, schedules, issues, actions, risks, and customer expectations. • Works with Procurement to ensure material is delivered on time. • Develops install SOW and negotiates price with installer (if applicable). • Manages installation. • Transitions project to Day 2 support team after project completion. • • Manages project control fundamentals: monitoring and anticipating potential problems; identifying project conflicts; taking corrective action; resolving issues; managing scope, schedule, cost, profit and budget; project reporting, and quality review and assurance. • Issues and communicates program status to leadership, steering committee, and other stakeholders as appropriate. • Manages revenue forecasting and tracking for assigned projects. • Develops new business or expands the product line with the client as applicable. • Reviews SOWs and pricing tools during pre-sales. • Assists in proposal development and contract and subcontract negotiations with the sales and legal teams. • Creates documents and coordinates with the legal team for contracts associated with Master Schedule of Services Agreements, Statements of Work, Software Licensing Agreements, and post-installation support and maintenance. • Promotes continuous growth of project management practices within the PMO and organization to achieve client and organizational objectives. • Achieves performance targets established by leadership for applicable Key Performance Indicators. • Will be responsible to lead and manage matrixed project team May manage other Project Managers. • Mentor Project Coordinators and Project Managers on PM fundamentals and tools. • Education & Experience Requirements: • Associate’s degree required • Bachelor’s Degree or equivalent relevant experience, Project Management, Engineering, IT, or business is desired • 10 or more years of experience in technology project management for implementation or refresh of routers, switches, firewalls, wireless access points, IP telephony, etc. • Infrastructure cabling and Data Center closures (technology decommissions) circuit upgrades. • Experience in large scale programs (15,000+ device deployments a plus) • Consolidated reporting experience Other Qualifications, Skills & Certifications: • Project Management Professional (PMP) • PRINCE2® 2017 Practitioner • BICSI RTPM • BICSI RCDD • An expert level understanding of project fundamentals, such as project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue & risk management, and communication management is essential. • Client relationship development, business development, and/or account management responsibilities are expected within this role; therefore, having a consultative approach to the client is required. • Strong program & project management experience and skillset is a must. • Strong client relationship and project team management skills. • Ability to work in a team environment and motivate others. • Ability to influence and manage change effectively. • Ability to meet project timelines and budgets. • Exceptional written communication skills. • Proficiency in MS Office (Word, Excel, and PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud based technology systems. • Self-motivated with a strong ability to plan/organize workloads. Competencies • Customer Focus • Planning & Organizing • Communication & Interpersonal Skills • Drive for Results • Problem Solving • Business Oriented #LI-AG1