Schedules appointments for patients. Receives all phone calls and incoming. First person of contact and refers to appropriate department. Uses phone skills to assist all patients in a professional manner. Operates telephone switchboard to route, receive and place calls for dental assistance. QUALIFICATIONS Education: (Preferred) • High School or Equivalent Experience: (Required) • One year experience operating a multi-line telephone or switch board system. • Bilingual. • Good organizational skills. ESSENTIAL DUTIES AND RESPONSIBILITIES • Directs incoming calls to department heads. • Provides general information on services provided to patients. • Takes messages for all employees in a timely manner. • Uses a six-line phone operation to maintain call flows and efficiency. • Highly organized and has attention to detail with important information. • Has advanced phone techniques for patient service. • Make patient appointments and reminder appointments for dental patients. • May schedule appointments for patients and specialty care. • May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing. • Handles other duties as requested by the Dental staff or Clinic Manager. • Calms down nervous and frustrated patients when upset. • Handles duties as assigned by staff. • Outbound, calling out patients to either: book appointment, reminders, retention, reschedule, cancel, or as directed by Manager. • Receives Inbound Call and makes Outbound Calls. • Knows the organizational culture, department structure and environment. St. John’s Community Health is an Equal Employment Opportunity Employer