Title: Field Service Technician Reports to: Field Service Supervisor Department: Field Service Summary – Performs basic technical services at a customer’s site or in the field. Job Responsibilities – Activities: Functions: • Install, adjust, maintain, and repair company products, such as capacitor banks, filter banks, MVTVSS, snubbers, and MSP’s • Resolve product or service problems by clarifying the customers’ issues; determining the problem; selecting and explaining the best solution; expediting correction or adjustment; follow up to ensure resolution; verify and document corrective action • Ensure products comply with, and installed according to final building documentation, customer requirements and specifications • Maintains a parts inventory and uses a variety of small tools • Follows guidelines and instructions established by the organization • Handels basic issues and problems, refer more complex services to Field Service Engineer • Maintains service/maintenance records • Follow company purchasing authorization procedures • Other tasks as required Education - Experience: Required: • High school diploma or equivalent Preferred: • Advanced degree or Accreditation from a technical school or an applicable skilled trades program • Possesses beginning to working knowledge of subject matter, 0-2 years of experience Required Skills, Competencies, Authorities and Training Needs: • Ability to meet deadlines • Ability to understand and follow directions, strong written and oral communication skills • Clean driving record, ability to travel 50% of the time • Customer service skills, problem solving skills, technical skills • Manual dexterity, vision • Familiar with Lockout/Tag-out procedures • Must have no felony convictions • Medium work with occasional heavy work up to 75 pounds • US Citizen Any other training requirements/comments NEPSI is an EEO M/F/D/V Anticipated Salary: $36-$42 per hour