Description ACCOUNT DATA ANALYST average $55,000 to $70,000 MISSION: To track and analyze commercial tire performance for key accounts, creating customer reports and presentations in support of our sales efforts and our mission to provide exceptional customer experiences. ESSENTIAL DUTIES: • Collaborate, create and maintain account dashboards/reports (performance trends, cost-per-hour/cost-per-mile) • Prepare presentations on account performance and scrap-out findings • Support sales reps at key accounts — join customer visits, help present findings • Partner with fleet managers/maintenance leads directly to gather field data • Flag trends that signal a service opportunity or customer risk • Maintain accurate records in CRM/tracking system • Complete hands-on fieldwork at trucking fleets and off-the-road (OTR) job sites — inspecting tires, pulling wear/removal data • Track and compile tire data: tread wear, hours/miles in service, removal reasons, scrap-out analysis (truck + earthmover) • Learn product line specs • Regular travel within territory (COLORADO) • Protect company assets (inventory, cash accounts, receivables, equipment and real estate). • Embrace Purcell’s culture of safety and perform all jobs in a safe manner • Regular attendance in accordance with assigned schedule • Ability to perform physical requirements as listed in job description • Other essential and non-essential duties, as assigned by management Requirements REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS Education: Bachelor's Degree preferred Driver’s License Required: Yes Travel Required: Yes Job-Specific KSA’s (Knowledge, Skills, & Abilities): • Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. • Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Mathematics — Knowledge of arithmetic, algebra, geometry, statistics, and their applications. • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. Tools & Technology KSA’s: • Computers and Programs — Knowledge and proficient use of computer hardware and software • Customer relationship management CRM software — Knowledge and proficient use of CRM systems • Presentation software — Google Slides; Microsoft PowerPoint • Spreadsheet software — Microsoft Excel Cognitive KSA’s: • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). • Persuasion — Persuading others to change their minds or behavior. • Service Orientation — Actively looking for ways to help people. Communication KSA’s: • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience. • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Physical Requirements: • Lifting, Carrying, and Pushing/Pulling up to 100 lbs • Standing, Walking, Climbing • Stooping/Kneeling, Crouching/Crawling, Twisting, Leaning • Driving • Seeing/Hearing