Hendrick Heat, Air & Plumbing has proudly served homeowners throughout the Tulsa and Grand Lake area for more than 6 years. Built on a foundation of trust, integrity, and exceptional service, Hendrick Heat, Air, & Plumbing has become one of the region's most respected home service companies. As we continue to grow, we are looking for customer-focused professionals who want more than just one job; they want a long-term career with a company that invests in its people and creates opportunities for success. We are actively seeking a Customer Service Representative to join our team in our office in Tulsa Oklahoma. Our CSRs are often the first point of contact with our customers and play a vital role in delivering an exceptional customer experience. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding service, Hendrick Heat, Air, & Plumbing is the place for you. Reasons to Join (Company): • Competitive hourly pay based on experience. $13 to $20 per hour. • Health Insurance benefits (Medical, Dental, and Vision) • Paid Time Off and Paid Holidays • 401(k) Retirement Plan • Stable year-round employment with a company that has served the community for over 6 years. • Team-oriented culture that values and invests in its employees. • Opportunities for training, growth, and career advancement Responsibilities: • Answer incoming customer calls in a professional and friendly manner. • Schedule service appointments. • Convert inbound calls into booked appointments by understanding each customer's needs and gathering key qualifying information. • Provide customers with accurate information regarding services and appointment availability. • Accurately enter and update customer information, call notes, and appointment details in ServiceTitan. • Assist customers with questions, concerns, and service requests. • Deliver an exceptional customer experience on every interaction. • Meet individual and team performance goals, including call booking targets, while maintaining quality standards. Qualifications: • Two (2)+ years of customer service or call center experience required. • Industry experience in HVAC and plumbing is highly preferred. • ServiceTitan experience preferred. • Experience guiding conversations toward a booked appointment; appointment-setting or light sales experience is a plus. • Excellent verbal and written communication skills, with strong active listening. • Strong computer skills and accurate, efficient data entry. • Proven ability to multitask and stay organized in a high-volume, fast-paced environment. • Strong problem-solving skills and sound judgment when handling customer concerns. • Positive attitude and professional demeanor, even with frustrated or upset callers. • Ability to work independently and as part of a team. • Reliable attendance and punctuality. Ready to Join a Company That Values Great People? If you're looking for a long-term career with a company that values teamwork, customer service, and employee growth, we'd love to hear from you. Apply today and build your future with Hendrick, Heat, Air & Plumbing