At The Smilist, we are committed to providing high-quality dental care in a warm, welcoming, and professional environment. Our team is passionate about creating positive patient experiences and making lives better, one smile at a time. We are looking for a reliable, friendly, and motivated Treatment Coordinator to join our growing team and support our commitment to exceptional patient care. Take a Glance at the Role! • Location: West Seneca, NY • Schedule: Full Time - Monday through Friday; one evening shift every 3rd Wednesday • Pay Range: $22.00-$25.00 per hour • Benefits: Health, dental, and vision insurance, plus opportunities for professional growth What You’ll Do • Coordinate Treatment Plans: Present and review personalized treatment plans, helping patients understand their recommended care, treatment options, and next steps. • Build Compassionate Relationships: Communicate with patients in a friendly, professional, and compassionate manner, creating a positive experience from check-in to checkout. • Support Front Office Operations: Answer incoming phone calls, direct inquiries, relay messages, and assist with scheduling and patient communications. • Manage Patient Check-In: Welcome patients, verify insurance information, confirm personal details, and ensure patient records are accurate and up to date. • Assist with Financial Arrangements: Discuss treatment costs, review financial options as appropriate, and collect patient payments. • Coordinate Patient Flow: Communicate patient arrivals to the clinical team promptly and help keep the daily schedule organized and running efficiently. • Maintain Accurate Records: Manage administrative documentation and ensure patient information is organized, complete and handled confidentially. • Support Practice Growth: Proactively follow up with patients, help schedule outstanding treatment, and encourage patients to move forward with the care they need. • Work as a Team: Collaborate with doctors, clinical staff, and the front office team to deliver an exceptional patient experience and support the overall success of the practice. What We’re Looking For • Previous experience in dental administration or dental office setting preferred; treatment coordination or treatment planning experience is a plus. • Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients. • A patient-focused mindset and a genuine interest in helping people achieve their dental health goals. • Strong organizational skills and attention to detail. • Ability to multitask, prioritize responsibilities, and thrive in a fast-paced environment, • A proactive, dependable, and positive attitude with a strong team-oriented mindset. • Familiarity with Dentrix is preferred, but not required. • A willingness to learn, grow, and contribute to a collaborative work place. What We Offer • Competitive compensation • Comprehensive benefits package, including health, dental, and vision insurance, along with additional benefits. • Opportunities for professional development and career growth • A supportive team environment where your contributions make a difference. • The opportunity to help patients maintain healthier smiles while building lasting relationships within the community. If you are passionate about patient care, enjoy working as part of a collaborative dental team, and are looking for an opportunity to grow your career, we encourage you to apply and join The Smilist team.