Title: Lab Manager I Description: Solutions³ LLC is supporting a U.S. Government customer provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Solutions³ LLC is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Salary Range: $56,000 - $66,000 Location: Arlington, VA Job Type: Onsite Eligibility: • Must be a US Citizen • Must have an active Secret clearance, TS/SCI is preferred • Must be able to obtain DHS Suitability prior to starting employment  • 3+ years of directly relevant experience in IT Helpdesk support Responsibilities Include: • Serve as the first level Help Desk for the TEN Lab’s systems and accounts • Assist new user setup of equipment, accounts and tools • Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner • Create and maintain accurate Tickets for Help Desk activities • Work with Asset Management to support accurate records and maintain a good accounting of assets • Support the implementation of new technologies and equipment in the lab environment, • Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database. • Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure • Support the implementation of new technologies and equipment in the lab environment. • Advises and provides insight on development of lab standard operating procedures (SOPs) and policies. • Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users. • Provide support for MacOS and iOS to users. • Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues. • Assist in the management of user accounts and resetting credentials. • Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance • Examine and identify efficiencies that can be made to existing procedures, with approval from the customer. Required Skills: • 3+ years MacOS and iOS experience. • Good problem solving skills • Must be able to work collaboratively across physical locations. • Proficiency and proven capability in the following areas: • Asset management practices and principles • Help Desk ticket processing and procedures • Good Customer support • Ability to keep detailed notes Desired Skills: • Experience with writing technical procedures and standard operating procedures • Virtualization automation and optimization • Experience with Virtual Private Networks (VPN) • Experience with virtual desktops (Citrix, VMWare). Desired Certifications: • CompTIA Security+ Required Education: Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; or High School Diploma and 3+ years of directly relevant experience.