Job Description: Responsible to the Collections Manager/Supervisor for the efficient processing of assigned accounts. Contacts members delinquent members and obtain past due payments, commitment agreements, establish a repayment plan, or make recommendations to mitigate the Credit Union loss. Responsible and Accountable for: Processes collection department payments via Western Union, Converge, ECM (ACH and Credit Card). Maintains established performance standards. Train and mentor level 1 collector. Assists management with special collection projects. Sends collection letters and emails using expiration dates and notices that are appropriate with delinquency type Recommends and prepares Workout Packets following approved Workout Program. Solid understanding of how to handle bankruptcy accounts Working knowledge of Repo process, letters, arrangements, fees, payments, and CPI. Responsible to understanding all loan types Skip Trace using approved sites. Understanding FDCPA, collection procedures and following Chartway Credit Union Policy and Procedures. Assists in area as directed by manager(s). Recommend loss prevention strategies that provide protection for the credit union with respect to its interest in collateral.