Triada Networks provides cybersecurity and managed IT to SEC-regulated investment managers across the Metro NYC tri-state area. We're hiring a hybrid Field / Service Desk Technician who splits time between on-site client support across the tri-state area and remote service desk while working from home. You'll be a visible face of Triada at client sites, so professionalism, discretion, and clear communication matter as much as technical skill. We'll Provide: • Annual salary of $55-60k • Unlimited PTO • Exposure to cybersecurity and compliance work that goes beyond typical IT • Clear path to grow into higher-tier and specialized roles What You'll Do: • Provide L1-1.5 support at client offices and remotely: troubleshooting desktops, laptops, printers, mobile devices, and connectivity • Handle service desk tickets end to end: triage, resolve, document, and escalate to senior techs when needed • Work alongside senior technicians on larger on-site projects, cutovers, and installs, and handle routine visits independently • Set up, image, and deploy workstations and user accounts • Support Windows and macOS endpoints, Microsoft 365, and common business applications • Set up, troubleshoot, and secure iPhones, iPads, and Android devices, including MDM enrollment and company email/app access • Assist with on-site network tasks such as switches, access points, and cabling, under senior tech direction • Keep accurate ticket notes and asset documentation Skills You'll Need: • 1–2 years of hands-on IT support experience (L1 to L1.5) • Solid grasp of Windows, macOS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP, VPNs) • Comfortable supporting iOS and Android devices in a business environment • Comfortable working both on-site at client offices across the tri-state area and remotely from a home office • Valid driver's license and reliable transportation • Able to work independently on routine on-site visits and collaborate with senior techs on larger jobs • Discretion and awareness around sensitive, regulated client environments Nice to Have • Experience in an MSP environment • CompTIA A+, Network+, or similar certifications • Experience with MDM tools such as Intune, Jamf, or Apple Business Manager • Apple certifications (e.g., Apple Certified Support Professional) • Exposure to compliance-driven or financial-services clients Ready to Apply? Submit your resume here OR Get a head start with the assessment and application here: https://www.ondemandassessment.com/o/JB-VTC8W3KMD/landing?u=1110981