Description Company Description ID Tech Solutions Inc. was founded in 2001 as a one-source provider of IT and communications products and services. Guided by our motto, “Making IT Simple,” we deliver practical, streamlined solutions for businesses across a range of technology and communications needs. Our services include IT and network infrastructure consulting, advanced communications solutions, managed IT support, information security, and IT business solutions. Through longstanding partnerships with leading manufacturers, we provide reliable, customized solutions designed to meet each client’s unique technology needs. Role Description ID Tech Solutions Inc. is seeking an experienced Low Voltage Technician for a full-time, field-based position serving clients throughout the New York City Metropolitan Area and surrounding region. The role focuses primarily on servicing, diagnosing, and troubleshooting low-voltage communications and physical security systems, along with smaller installation projects. We are looking for a reliable, proactive, and resourceful technician who can work independently, think critically, and take a practical, solution-oriented approach to resolving technical issues efficiently and effectively. Key Responsibilities • Troubleshoot, maintain, and repair low-voltage systems, including CCTV, access control, burglar alarms, phone systems, and audio/video systems. • Perform low-voltage cabling work, small installations, and system upgrades as needed • Diagnose technical issues and determine practical and efficient solutions. • Proactively assess what needs to be done and take appropriate action to restore system functionality and resolve client concerns. • Test systems and equipment to ensure proper functionality and verify that issues have been resolved. • Travel to client locations throughout the New York City Metropolitan Area and surrounding region • Communicate clearly and professionally with clients and team members regarding technical and service issues, findings, solutions, and completed work • Maintain accurate documentation of service and installation work Work Schedule: • Monday–Thursday: 8:00 AM–5:00 PM or 9:00 AM–6:00 PM EST • Friday: 8:00 AM–3:00 PM EST Why You’ll Love Working Here • Supportive, family-oriented company culture • Competitive health benefits package • 401k Savings Plan • Generous Vacation & Sick Time Policies • Paid Holidays • Opportunity to grow with a fast-paced, expanding organization. Requirements Qualifications • 5+ years of experience in the low-voltage industry, including installation, maintenance, or servicing of low-voltage systems. • 3 years of hands-on troubleshooting experience across various low-voltage systems, including phone systems, audio/video systems, burglar alarms, and access control systems. • Strong troubleshooting, analytical, critical-thinking, and problem-solving skills, with the ability to identify practical and efficient solutions. • Resourceful and proactive approach to resolving technical issues, with the ability to think outside the box when needed. • Ability to work independently in the field, exercise sound judgment, and take ownership of assigned work. • Reliable, dependable, and committed to completing work efficiently. • Strong communication skills, with the ability to interact professionally with clients, understand their concerns, and communicate solutions clearly. • Ability to collaborate effectively with team members • Ability and willingness to travel to client sites throughout the New York City Metropolitan Area and surrounding region • Relevant low-voltage certifications, technical training, or a degree in a related field is a plus