Company Description Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist. Job Description Villa Nautica is seeking a dynamic, passionate, and experienced Learning & Development Manager to lead the resort’s training and development initiatives. The successful candidate will play a key role in enhancing team member capabilities, strengthening service standards, and fostering a culture of continuous learning and professional growth to deliver exceptional guest experiences. Key Responsibilities • Develop, implement, and oversee the resort’s annual Learning & Development strategy and training calendar in alignment with business objectives and operational requirements. • Identify training needs through Training Needs Analysis (TNA), performance evaluations, guest feedback, and departmental consultations. • Design and deliver engaging training programs covering service excellence, hospitality standards, leadership development, communication, guest engagement, and operational skills. • Coordinate and facilitate orientation and induction programs for new team members to ensure a smooth onboarding experience. • Develop and implement departmental training plans in collaboration with Heads of Departments to address operational and service-related training needs. • Conduct regular training sessions, workshops, coaching, and on-the-job training to enhance team member performance and productivity. • Drive the implementation of brand standards, resort service culture, grooming standards, and guest experience initiatives through structured training programs. • Maintain accurate training records, attendance, assessments, certifications, and departmental training reports. • Ensure compliance with applicable employment regulations, workplace safety requirements, food safety standards, and other mandatory training requirements. • Support talent development, succession planning, and career growth initiatives. • Coordinate external training programs, professional certifications, and development opportunities where required. • Manage the training budget and promote a culture of continuous learning and improvement. Qualifications • Bachelor’s degree or diploma in Human Resources Management, Hospitality Management, Training & Development, or a related field. • Minimum of 3–5 years of relevant experience in Learning & Development or Training, preferably within a luxury hotel or resort environment. • Previous experience in a supervisory or managerial training role is highly desirable. • Strong knowledge of hospitality service standards, training methodologies, competency development, and performance evaluation. • Experience in developing training materials, facilitating workshops, and delivering effective learning programs. • Excellent communication, presentation, interpersonal, and organizational skills. • Strong leadership, coaching, problem-solving, and team management abilities. • Proficiency in Microsoft Office applications and training documentation. • Fluency in English is essential; additional languages are an advantage. Additional Information • Leadership and people development • Training facilitation and presentation • Service excellence and guest experience • Coaching and mentoring • Training needs analysis and evaluation • Communication and interpersonal effectiveness • Planning, organization, and time management • Creativity and continuous improvement • Team collaboration and relationship building