At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation. PURPOSE AND SCOPE The End User Billing and Collection Specialist plays a vital role in ensuring that all balances due for End User equipment work is billed and collected in a timely manner for an allocation of customer accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily: • Review an allocation of End User Non-Portal sales records for proper billing instructions, special conditions, and ensure each sale is billed and collected in a timely and accurate manner. • Build strong positive relationships with external customers by providing a level of customer service that instills confidence that issues will be resolved in a timely fashion and in a manner that meets or exceeds expectations. • Research and resolve any customer billing issues and/or questions in a manner that meets or exceeds their expectations. This includes, but is not limited to, accessing internal systems confirming job status, reviewing job files and contractual obligations, reviewing cash application, and reconciling jobs. • Communicate effectively with other members of the team to ensure that potential billing issues or payment delays are properly escalated and resolved. • Research and resolve all billing related questions that arise. • Manage the collection of outstanding invoices so that payment is received promptly and foster an environment where customers have an excellent end-to-end billing experience. • Maintaining a clean and up-to-date Accounts Receivable aging is essential to fulfilling this job mandate. The candidate must be able to promptly and proactively identify customer billing issues, prioritize and resolve the issues, and ensure the accurate application of customer payments to corresponding invoices. • Make collections calls on past due accounts to include communicating to departments that can resolve customer issues resulting in payment of past due amounts. • Assist Rite-Hite and the Operations Department in any reasonable capacity required EDUCATION and/or EXPERIENCE • Associate’s degree in a related field preferred • Three or more years of billing and/or collecting experience KNOWLEDGE / SKILL REQUIREMENTS: The ideal candidate will demonstrate: • Strong Excel skills, ability to work with a variety of software products • JD Edwards ERP system experience a PLUS • Excellent organizational skills and great attention to detail • Ability to manage multiple tasks and prioritize work accordingly • Ability to work independently in a fast-paced environment • Excellent communication skills, both written and verbal • Strong team-player with a can do attitude SUPERVISORY RESPONSIBILITIES: This role has no supervisory responsibilities. What We Offer At Arbon Equipment – A Rite-Hite Company, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work: • Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more. • Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing. • Time for You: Paid holidays, vacation time, and personal/sick days each year. Join us and build a career where you’re supported – at work and beyond. Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.