Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Patient Access Manager Location: Frisco - Ambulatory Surgical Center Additional Posting Details: Monday - Friday 8:00am - 4:30pm Job Description: Duties/Responsibilities • Defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services • Assigns, monitors, and manages employees’ work within sphere of influence; operates with high-level of reliability and attention to detail • Manages recruiting and hiring processes for team and areas of responsibility • Ensures staff competency through initial and ongoing training/quality assurance efforts; functions as role model for team in terms of behavior, communication, and performance • Responsible for outcomes, performance of team, and assigned metrics in Ambulatory Care • Coordinates and develops professional growth of direct reports • Works collaboratively with all organizational stakeholders, including, but not limited to other leaders, to facilitate quality patient care, operational effectiveness and efficiency, and process improvements • Acts as resolution point for appropriate issues of employee relations, escalating through chain of command as necessary • Fosters positive family/patient experience in support of organizational efforts related to customer service and issue resolution • Responsible for maintaining and approving accurate payroll, PTO, and leave records for direct reports in accordance with organizational policies, and labor codes, regulations, and laws • May maintain patient information and documentation in electronic medical record; guides team in this area • Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights • Supports and promotes hospital and departmental performance improvement goals • Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations • Supports departmental initiatives and change efforts • Practices financial and resource stewardship • Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values • Additional duties as assigned Required Skills/Abilities • High school diploma or equivalent required • Bachelor’s degree preferred • Minimum 5-years’ experience in contact center, medical office or healthcare setting required • Minimum 2-years in relevant leadership position required • Strong written and verbal communication skills required • Strong organizational and interpersonal skills required Working Environment • Working Conditions: Inside • Working Position: Sitting, Standing, Walking • Physical Demands: Sedentary & Light • Physical Requirements: lifting/carrying, repetitive movement, Pushing/Pulling, stooping/kneeling/bending. • An Individual in this position will be required to lift or carry weight in this group: between 11 - 24 lbs • Sensory/Communicative activities essential to the performance of this position: Smelling, Hearing, Seeing, Speaking • An Individual in this position will be exposed to: Inside environment