A provider of public safety voice recording solutions is looking for a Verint Voice Recording Engineer. RESPONSIBILITIES • Implementation, maintenance and troubleshooting of Verint Call Recorder • New integrations of Verint loggers with Cisco UCCE • Manage Cisco Contact Center platform including routing, reporting, CVP and UCM • Integration to 3rd party contact centers and data systems • Install, configure, and test hardware and applications based on design specifications, client environment, and solution topology. • Ensure platform interoperability, equipment/OS upgrades, and updates meet agreed upon hardware standards and manufacturer standard methodologies. REQUIREMENTS • Hands-on support experience with call recording systems from Verint • Proficiency in server infrastructure and server-side application support, including maintenance, code upgrades, vulnerability patching, post-upgrade app validation, recorded call data integrity checks, system troubleshooting / infrastructure issues identification, and problem resolution / architectural improvement recommendations • Excellent communication skills • Attention to detail