THE ROLE Volunteer Engagement Coordinator Volunteer Engagement Coordinator greets, trains, motivates, and manages volunteers responsible for food sorting activities in a warehouse environment. Ensures volunteer satisfaction by engaging with individuals and groups throughout the project. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel. WHAT YOU'LL DO Key Responsibilities: • Customer service and hands-on volunteer management - Leads volunteer groups through food sorting, repackaging and assembly projects. o Provides training for food safety, warehouse safety and food sorting requirements. o Motivates and supervise volunteers. o Provides tours of the facility to volunteers. o Educates volunteers on organization mission and upcoming events and campaigns. o Assigns volunteers to work with other departments, as requested. o Manages volunteers at off-site fundraisers and food drives. • Project management - Ensures that all volunteer projects are completed correctly and efficiently. o Sets up workspace and prepare supplies for the assigned projects. o Ensures food safety standards are met by proper cleaning of workspace after every shift. • Operations procedures/inventory control - Ensures accurate inventory control and communicates with the operations department daily to coordinate the movement of palletized food and needed supplies. o Follows all inventory control procedures required for transferring product. o Scans and labels all completed pallets. o Reports the status of inventory production in daily reports. o Conducts cycle counts for product stored in volunteer sort rooms. o Completes and submit pallet drop request forms. o Daily use of warehouse equipment (manual and electric pallet jacks), weekly use of forklift (tow motor). • Required service hours management. o Manages court ordered community service volunteers. o Assigns court ordered community service volunteers to work with other departments. o Tracks service hours, and dismiss volunteers who do not meet job requirements. o Confirms completed hours for court, school, and corporate volunteers. • Other duties as assigned. When & Where: • Schedule: Staff work schedules vary to ensure coverage when volunteers are available to volunteer. o Tuesday, Wednesday, Thursday: 7:55am – 12:00pm or 4:45pm – 8:30 pm o Friday or Saturday: 7:55am – 4:30pm • Travel: Occasional daytime travel required, up to 5% of work week within the local service area, and to and from the Main Distribution Center in Nashville, Tennessee as needed. Second Harvest Food Bank of Middle Tennessee | secondharvestmidtn.org • Essential business/first responder: In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others. WHAT YOU'LL BRING • Education: High School Diploma (or equivalent) required. Bachelor’s Degree preferred. • Experience: 2+ years of related experience and/or training. Skills & Capabilities: • Strong communication with comfort engaging through a variety of methods (verbal, non-verbal and written) and is attuned to others through active listening. • Strong customer service and interpersonal skills. • Effectively delegates and coordinates tasks to others, while also ensuring that everyone is focused and motivated. • Excellent time management skills. • Flexible and reliable team player. • Organizes work, sets priorities, exchanges information efficiently and effectively manages one’s own time. • Collaborates with and presents to diverse audiences in a variety of settings. • Comfortable in a warehouse work environment. Competencies: • Attention to Detail • Result Orientation and Execution • Quality Improvement • Customer Service Other Requirements: • Our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, Motor Vehicle Record. Current Driver’s License and automobile insurance are also required. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity and job relation).