Position Summary: The Health Information Clerk & Patient Service Representative plays a dual role in ensuring the efficient handling of patient health information and providing outstanding front-desk administrative support. This individual is responsible for maintaining accurate and confidential medical records, managing release of information requests, and supporting patients through the registration, check-in, and check-out processes. Job Responsibilities: Health Information Management: • Accurately index and file scanned documents into the patient’s electronic medical record (EHR). • Monitor and process medical record and scanner/filer tasks. • Request, receive, and scan external medical records (from hospitals or other providers) into the EHR. • Process and fulfill requests for release of information, subpoenas, or insurance audits while ensuring compliance with HIPAA. • Verify patient identity and validate authorization for record release. • Maintain and update the medical records transfer log and “release of information” log. • Assist the Quality Improvement (QI) department with insurance chart audits. • Ensure protection and confidentiality of all patient information. • Perform general clerical tasks and chart assembly as needed. • Distribute incoming/outgoing interoffice mail, postal mail, and faxes. • Provide backup support to other sites as needed. Patient Services Representative: • Greet and register patients in a professional, courteous, and timely manner. • Verify and update patient demographics and insurance information. • Collect co-payments and balances due; provide receipts and balance cash drawer daily. • Schedule new, follow-up, and recheck appointments per TAPM guidelines. • Inform patients of financial responsibilities and verify insurance eligibility in coordination with insurance staff. • Maintain a neat and orderly waiting area; support closing procedures such as turning off equipment and locking the front door. • Interpret and translate for patients and staff as needed. • Answer incoming phone calls and direct them appropriately following TAPM phone etiquette. • Document and route triage calls to the clinical staff. • Notify the clinical team of patient arrival via tracking system. • Print immunization records as requested and assist patients with necessary forms or requests. • Prepare daily reports for “no shows” and coordinate follow-up with community agencies. • Compile recall list updates and provide reports to supervisor. Minimum Qualifications: • High school diploma and one year of medical or general office experience preferred. • Must be proficient with Microsoft applications. • Strong interpersonal skills are necessary. • Must have the ability to plan, organize and complete assignments. • Must have a working knowledge of computers. • Must have the ability to deal tactfully with hospital personnel and physicians. Knowledge, Skills and Abilities: • Understanding of TAPM’s mission & vision. • Good communication skills: verbal, listening, interpersonal. • Organizational skills with ability to multi-task. • Accuracy with strong attention to detail. • Problem-solving skills with ability to manipulate schedule as needed. • Time management and prioritization skills. • Ability to maintain professional demeanor and appearance. • Strong patient care/customer service orientation with ability to demonstrate care and patience. • Positive attitude with ability to work independently and in a team setting. • Flexibility with ability to adapt to change. Preparation and Training: Job duties require a high school education with additional specialized courses in medical terminology. Must have a working knowledge of billing codes, data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain a current NC drivers license for outside travel. Experience in HER (required).