Job Description: IT Technician Key Responsibilities • Work on user reported cases to troubleshoot IT issues related to computers (desktop and laptops), printers, network and system. • Ensure security and privacy of networks and computer systems. • Perform preventive and corrective maintenance on computer equipment. • Assist onsite and remote employees with their computer and software related issues. • Software installation and basic network troubleshooting. • Setup and Imaging computers. • Support manufacturing IT equipment such as printers (laser and label). • Support audio-visuals request or issues on events or meetings. • Perform assets lifecycle for computers, printers and handhelds. • Manages IT inventory. • Unlock Windows AD user accounts. • Require working after business hour or night shift (as and when required). • Any other reasonable duties assigned by superior. Qualifications and Skills • Technical aptitude to learn and follow instructions. • Problem solver and strong attention to detail. • Hands on experience with diverse computer systems and networks. • Ability to research solutions and work independently on tasks. • Broad knowledge in Windows client/server network environment. • Strong troubleshooting skills in Windows Operating System and O365 issues. • Excellent diagnostic and problem-solving skills. • Excellent communication and interpersonal skills. • Demonstrated ability to work in teams and individually. • Experiences working in Multi-National Company especially in production environment. • IT Professional Certification as IT Technician