Essential Functions: • Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments. • Timely communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates. • Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates. • Creates modeless case pan; coordinates with digital team for model printing. • Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary. • Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call Center staff to ensure completion of rush cases. • Informs next work shift team of important production updates, including necessary management team. • Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed. • Utilizes GO Location Scan to keep track of cases location and status on production floor. • Prints/reprints prescriptions from work order/case tracking system as necessary. • Timely scans cases to update location tracking as cases move are moved to different locations. • Assigns cases to Dental Technicians through DL Touch. • Monitors Outlook email inbox. • Performs other related duties and projects as business needs require at direction of management. Education and Experience: • High school diploma or equivalent. • Minimum six (6) months to one (1) year of call center experience. Pay Range: $18.00/hr