Description Key Responsibilities • Serve as a welcoming first point of contact for patients and families • Answer phones, manage high call volumes, and schedule appointments efficiently • Create, update, and maintain accurate patient accounts • Perform insurance verification and benefit eligibility checks • Accurately process point-of-service collections and charge entry into EMR systems • Assist with accounts receivable follow-up and benefit collections • Support clinic preparation and day-to-day administrative operations • Provide excellent customer service to patients, families, and providers • Collaborate with team members to ensure smooth clinic flows Requirements • Associate’s or Bachelor’s degree preferred (not required) • Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements • Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred • Strong customer service skills with the ability to multitask in a high-volume setting • Prior experience in a medical practice or billing department (orthopaedics a plus) • High attention to detail, accuracy, and follow-through • Longevity and growth in previous positions highly valued • Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs • Critical thinking, professionalism, and articulate communication skills required • Bilingual Spanish strongly preferred but not required