Description Job Description Children’s Orthopaedic and Scoliosis Surgery Associates, LLP (COSSA), a private pediatric orthopaedic practice, is seeking an organized, compassionate Triage Nurse (LPN or RN) to support our physicians and help children and families access timely care. The Triage Nurse serves as a key contact for families with questions about symptoms, treatment, medications, and recovery. This position requires clear communication, careful documentation, and consistent follow-through while working closely with physicians, physician assistants, and scheduling staff. Responsibilities include: • Responding to patient calls and electronic messages, gathering relevant information, and coordinating next steps using approved protocols within nursing scope. • Recognizing urgent concerns and promptly escalating them to the appropriate clinician. • Coordinating routine and urgent appointments based on clinical needs, provider guidance, and availability. • Providing or reinforcing approved preoperative, postoperative, medication, cast, and brace instructions. • Coordinating prescription requests, provider-reviewed test results, and follow-up instructions. • Documenting patient communications accurately and promptly in the electronic medical record. • Monitoring assigned calls, messages, and requests through completion or a confirmed handoff. • Receiving and routing hospital consultation requests to the appropriate physician or physician assistant. At COSSA, our core values guide how we care for patients and work together: • Delivery of patient-focused care: Listen carefully and help families understand their next steps. • Competence with superior skill and knowledge: Maintain clinical skills, document accurately, and seek guidance when needed. • Credibility with integrity and honesty: Communicate clearly, protect confidentiality, and address concerns promptly. • Innovative: Suggest practical improvements to patient care and office workflows. • Recognizing personal worth of employees: Treat coworkers with respect and support the team. • Own It: Take responsibility for follow-through so patient needs are addressed. Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. Requirements • Graduate of an approved practical or professional nursing program. • Current, active LPN or RN license authorizing practice in Florida. • One to two years of experience in a medical office or orthopaedic setting preferred. • Pediatric nursing, telephone triage, or patient education experience preferred. • Strong verbal and written communication skills in English. Bilingual skills are a plus. • Ability to communicate calmly and respectfully with children, parents, physicians, and coworkers. • Strong organizational skills, attention to detail, and the ability to prioritize competing requests. • Proficiency with electronic medical records, computers, multiline telephone systems, and standard office equipment. • Ability to recognize concerns requiring clinical escalation and work within applicable nursing scope, approved protocols, and provider direction. • Commitment to patient confidentiality, professional conduct, teamwork, and dependable attendance. Duties and required clinical direction will reflect the employee’s LPN or RN licensure, training, and demonstrated competency.