Description Centralized Dispatch & Workflow · Coordinate technician scheduling and dispatch across supported locations and service areas. · Balance customer priorities, technician availability, skill requirements, geography, and workload when coordinating Service resources. · Maintain visibility of active work, schedule changes, coverage gaps, and emerging Service priorities. · Work closely with field leadership to resolve scheduling and resource conflicts. · Serve as the primary point of escalation for routine dispatch and administrative workflow issues. Time & Work-Order Administration · Review technician timecards for accuracy, completeness, and proper labor allocation. · Reconcile technician time with schedules and Service work orders. · Monitor open and aging work orders and drive follow-up where action is required. · Review completed work orders for labor, parts, materials, expenses, technician notes, customer authorization, and required documentation. · Identify missing or inaccurate information and coordinate corrections with technicians and field leadership. · Help ensure all billable labor and applicable Service charges are properly captured. Work-Order Completion & Invoicing · Own the administrative progression of work orders from field completion through invoice readiness. · Ensure completed work orders move through review and invoicing in a timely manner. · Maintain visibility of completed-not-invoiced work and identify barriers preventing billing. · Coordinate with Service, Parts, and Accounting to resolve outstanding work-order issues. · Monitor completed-to-invoiced cycle time and work-order aging. · Help reduce revenue leakage caused by missed labor, materials, charges, or incomplete documentation. Operational Support & Improvement · Maintain consistent centralized dispatch and administrative processes across supported locations. · Monitor technician utilization, labor capture, work-order aging, and administrative backlog. · Identify workflow issues, trends, and opportunities for improvement. · Maintain reports and operational visibility for the Director of Service. · Recommend improvements to scheduling, work-order management, and Service administrative processes. · Assist with training and implementation of standardized Service procedures. Requirements · Experience in Service operations, dispatch, field service administration, maintenance, HVAC/R, industrial refrigeration, or a related environment preferred. · Strong organizational and problem-solving skills. · Ability to manage multiple priorities in a fast-paced Service environment. · Experience with scheduling, timekeeping, work-order management, or Service administration. · Strong attention to detail and financial awareness. · Ability to analyze information, identify discrepancies, and independently resolve routine operational issues. · Strong written and verbal communication skills. · Proficiency with Service-management, ERP, dispatch, timekeeping, and Microsoft Office systems preferred.