Description Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service to Veterans and their Caregivers throughout Texas, Arizona, and Southern California. Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans. Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance. Essential Duties and Responsibilities: • Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers. • Processing both faxes and order entries, up to 100 per day. • Coordinate with various branches for remote printing. • Consistently prioritize precision in data entry. Exceptional accuracy is essential, as it plays a direct role in protecting and saving lives. • Must be flexible between duties and on-the-job tasks. • Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies. • Document patient records accordingly (e.g., Update Prescription line to ensure patient life safety, Renewal, Change, Travel, or Discontinuation, Notes etc.) to maintain file integrity. • Assist other departments for prescription and route assignment corrections and inquiries. Shift: 8a - 5pm (On site) Education and Skills: • Brightree, Apachetta, or other windows based medical software preferred. • Advanced data entry skills, 10-Key Type 35 WPM • MS Excel – intermediate level (resizing columns/rows, basic formulas etc.) • Advance phone and communication skills • Multitasking is essential, you must be able to communicate effectively while document processes. • Resolve issues with VA or a similar entity as needed. • Effectively uses time management skills. Benefits: • Hours M-F 8-5 p.m. Weekends may be needed in an emergency. • 401K with 2% matching • Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage) • Paid Holidays • Vacation & Sick Time • Discretionary Employee Bonus (Performance Based) Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance. Requirements • Must be legally able to work in the United States. • High School Diploma or higher education • Must be able to understand and speak English fluently. Spanish is a plus. • Experience in a medical office, DME, or hospital. • Ability to process written and oral communication from various sources.