Description The Senior Business Analyst plays a pivotal role within our organization, acting as a bridge between business needs and technological solutions. This position is responsible for the collection and definition of requirements, collaborating with cross-functional teams to deliver effective solutions. The role requires strong analytical, communication, and problem-solving skills to drive successful project outcomes. Position Description: The Computer Systems Analyst (Senior) provides technical and administrative direction for personnel performing software development tasks; this includes the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. The Computer Systems Analyst (Senior) is responsible for performing the following tasks: A. Coordinating with the Program/Project Manager to ensure problem solutions and user satisfaction; B. Making recommendations, if needed, for approval of major systems installations; C. Preparing milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives; and D. Providing daily supervision and direction to support staff. Duties and Responsibilities: ? Lead requirements gathering sessions, stakeholder interviews, and process mapping workshops to capture functional, non-functional, and technical requirements. ? Translate complex business needs into clear user stories, acceptance criteria, process workflows, wireframes, and functional specification documents for development and QA teams. ? Conduct gap analysis, evaluate system workflows, and analyze data structures within enterprise tracking systems, case management platforms, and health data interfaces (EHR/IIS). ? Coordinate directly with Program Managers, agency leadership, clinical/programmatic experts, and technical architects to review work products, validate solution designs, and ensure end-user satisfaction. ? Assist in backlog prioritization, prepare milestone status reports, participate in sprint ceremonies, and support User Acceptance Testing (UAT) to verify delivered features meet defined business standards and federal funding requirements. ? Provide technical direction and functional support to junior analysts and support staff to maintain quality, accuracy, and adherence to project schedules. Education: This position requires a Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline; or three (3) years of equivalent experience in a related field. (Note: A Master’s degree is preferred.) General Experience: The proposed candidate must have at least eight (8) years of computer experience working independently or under general direction on complex application problems involving all phases of systems analysis. Specialized Experience: The proposed candidate must have at least five (5) years of experience in analysis and design of business applications for complex large-scale or mid-tier computer systems, or LAN-based systems, to include experience in Database Management Systems (DBMS), and use of programming languages. This individual must have knowledge of current storage and retrieval methods and demonstrated ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs. Preferred Experience ? Direct experience gathering requirements, analyzing business processes, and defining system specifications within a State Government framework or Major IT Development Project (MITDP). ? Proven track record of translating complex health domain needs into functional/technical specifications for enterprise data tracking systems, immunization registries (IIS), or Electronic Health Record (EHR) data interfaces. ? Deep experience conducting gap analysis, workflow mapping, and requirements elicitation for large-scale Case Management Systems or CRM platforms in a healthcare, social services, or grant-funded environment. Experience with Salesforce solutions is a plus. ? Strong expertise in bridging business stakeholders and technical/dev teams by writing clear user stories, technical specifications, and system flow diagrams while ensuring alignment with federal funding and state reporting requirements.