Description This position is not eligible for immigration sponsorship. Communication Center Specialist I (Customer Service Representative) Communication Center | Non-Exempt Job Range: $18.58 - $24.40/hour *This position is subject to a Saturday rotation Mid Shift: (non Saturday week) 9:00 am - 5:30 pm, Monday - Friday (Saturday week) 8:30 am - 5:45 pm Monday - Friday, one day off during the week Saturday - 8:45 am - 2:15 pm Be the voice members trust. Solve problems. Make banking easier. At 4Front Credit Union, great service doesn’t have to happen face-to-face. As a Communication Center Specialist I, you’ll connect with members through phone—helping them navigate everyday banking needs with confidence. You’ll answer questions, process transactions, solve account issues, and get to know what members need so you can connect them with helpful solutions. If you’re a strong communicator who enjoys helping people, solving problems, and making every interaction count, this could be a great place to start or grow your financial-services career. What You’ll Do • Connect with members through phone, providing friendly, professional, and personalized service • Help with everyday banking needs, including transactions, payments, account maintenance, forms, and service requests • Listen carefully, answer questions, research concerns, and help members find clear solutions • Learn about members’ needs and connect them with products and services that can support their financial goals • Maintain accuracy while handling transactions, documentation, account updates, and other operational responsibilities • Work alongside teammates and leaders to create a positive, collaborative experience for every member What You’ll Bring • A high school diploma or equivalent • Customer service experience is preferred; financial institution experience is a plus • Strong communication and interpersonal skills with a genuine desire to help people • Attention to detail and the ability to work accurately while managing multiple priorities • Strong problem-solving and critical-thinking skills • Basic math and computer skills with comfort using phone systems and business applications • Spanish-English bilingual proficiency is preferred • Customer Service experience preferred • Call center or contact center experience preferred • Credit Union, Banking, or Financial institution experience is a plus! Why 4Front? At 4Front, people helping people is more than a philosophy—it’s how we work. You’ll join a supportive, inclusive team where you can build your skills, grow your career, and make a meaningful difference for our members and communities. We offer competitive pay, medical, dental and vision coverage, generous PTO and paid holidays, a 401(k) with employer match, tuition reimbursement, professional development, career growth opportunities, and more. Ready to be the voice members can count on and make every conversation matter? We’d love to meet you. Requirements