Description Full-time Farmington, CT • Billing & Collections Description Established in 1970, Orthopedic Associates of Hartford, P.C., is one of the area's largest orthopedic practices with office locations throughout greater Hartford. Our growing practice is currently seeking a Patient Service Representative to join our Billing & Collections team in our Farmington business office. The successful candidate will be a team player who is dependable, organized, enthusiastic, and detail oriented. A positive "can-do" attitude is a must. What you'll do: • Handle incoming calls from patients and physician offices with questions regarding balances due by patients. • Update patient demographics. • Read, understand, and explain to patients Explanation of Benefits statements. • Communicate with patients and staff in a prompt, pleasant, and helpful manner. PM22 Requirements Requirements • High School Diploma or GED. • Basic knowledge of insurance billing requirements and how to read an Explanation of Benefits. • Previous experience with Epic EMR systems. • Excellent written and verbal communication skills. • Knowledge of HIPAA regulations. • Computer skills, including on-line insurance websites and Microsoft Word, Outlook, and Excel. • Organized and detail oriented with excellent follow-up skills.