Description Job Title OFFICE COORDINATOR Department Report To FLSA Status Last Modified In Home Services Admin. of County Services Non-Exempt 4/7/2024 JOB SUMMARY This position is responsible for assisting with the day-to-day operations and record keeping of their local field office. DUTIES AND RESPONSIBILITIES • Be responsible for professionally administering all incoming calls, ensuring that they are directed appropriately and timely. • Ensure all guests are greeted in a professional, friendly manner. • Be responsible for all office duties, which includes, but not limited to: data entry and document scanning for RN Assessor, Home Care Supervisor, and Care Manager. • Be responsible for all electronic referral entries into the database on a daily basis. • Maintain contact with the Home Care Assistants, respond to inquires and maintain all required paperwork. This includes, but is not limited to: personnel files, scheduling, PTO, and all required renewals. • Responsible for comparing billing forms to time and travel, compiling Home Care Assistant’s hours and getting them to the regional office in a timely manner each pay period. • Be responsible for maintaining complete client files including all paperwork pertaining to each client, in the appropriate software. • Be responsible for the daily flow of mail distributing to appropriate staff. • Be responsible for the data upkeep of scheduling and EVV software. • Assist with responding to inquiries from service providers, and clients and/or families. • Be responsible for checking and tracking billing forms, as assigned. • Be responsible for completing all reports required by the regional office. • Be responsible for DHS communications. • Adhere to agency policies and procedures as outlined in the Employee Handbook • Perform other duties as assigned by management. KNOWLEDGE, SKILLS, AND ABILITIES • Must possess excellent phone etiquette • Ability to organize and maintain office files, records, and schedules. • Excellent verbal and written communication skills. • Ability to work well with others. • Ability to assess basic client needs so that appropriate referrals may be made. • Ability to operate general office machines. • Proficiency in computer operations, including Microsoft Office. QUALIFICATIONS • High school graduate with one year experience in general office work. Interest or experience in working with the elderly preferred. I understand the description of this job and its essential functions as given. I also understand all of the duties are not described above and I will perform those listed and other related duties as directed by my supervisor and management. _________________________________ ___________________________ Signature Date