Description Core Focus: The Customer Service Representative will provide exemplary customer service to all of our internal and external clients as well as ensuring all communications are responded to in a timely manner. Role and Responsibilities: • Managing customer accounts • Handling a large number of phone calls • Maintaining relationships with carriers and customers • Scheduling shipments • Providing input and completing freight bills • Assisting with communication with carriers when issues arise • Making recommendations regarding transportation, routing, carrier selection, and helping to meet customer requirements • Documenting special service requirements of customers and warehouses • Managing unplanned accessorial charge issues related to the customer and related warehouses • Representing the customer when working with contracted carriers • Tracking on time pickups and deliveries • Entering loads and appointments in the WMS • Setting pick up and delivery appointments with warehouses • Tracking loads and monitoring delivery • Scheduling appointments • Notifying customers of any issues, excess charge, and excess charge billing Required Experience • A high school diploma • 1-2 years of customer service experience • Experience working in a fast-paced environment with responsibility for time-sensitive requests and cut off schedules. • Ability to calculate in all units of measure • Ability to apply common sense understanding to instructions • Ability to deal with problems involving several concrete variables Preferred Skills: • Strong customer service skills and ability to engage with the customer. • Strong communication skills. Ability to build sustainable trustworthy relationships through open and interactive communication. • Data entry and analysis. Excellent attention to detail. • Strong judgment and decision-making skills. • Ability to multi-task and be adaptable to change. • Effectively manage last-minute requests, and urgent demands. Demonstrate sense of urgency. Location: 8 hour shift Monday – Friday 7:00AM – 4:00PM