Description We are looking for a talented Account Manager to nurture and maintain strong relationships with our clients. The ideal candidate will have a passion for logistics, exceptional communication skills, and a proven track record of managing client accounts within the transportation and logistics industry. This role requires a strategic approach to understanding client needs, identifying opportunities for growth and delivering superior customer service. What we are looking for this role to do: Responsibilities include, but are not limited to: · Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all logistics-related inquiries, requests, and issues · Understand clients’ business needs and objectives, proactively offering logistics solutions and services that add value and address their requirements · Collaborate with internal teams, including operations, sales, and customer service to ensure seamless execution of logistics services and exceed client expectations · Conduct regular business reviews with clients to assess satisfactions, identify areas for improvement, and present innovative solutions to optimize their supply chain operations · Monitor account performance and key metrics, analyzing data to identify trends, opportunities, and potential challenges, and taking proactive measures to address them · Stay updated on industry trends, market conditions and competitors’ activities, providing valuable insights to drive business strategy and client retention efforts Requirements What you need to bring to the table: · 1+ year industry experience · Bachelor’s degree or equivalent work or military experience · Aptitude to learn new TMS and CRM systems · Excellent verbal, written and interpersonal communication skills · Ability to persuade, motivate, influence, and negotiate with others · Must be able to think quickly and handle high volume situations · Excellent time management skills · Ability to build strong cross-departmental relationships · Ability to thrive under deadlines, drive results, multi-task and work with a sense of urgency · Remains positive and flexible in an ever-changing environment with shifting priorities · Detail oriented with strong prioritization and multi-tasking skills