Job Details: Job Location: Hampton Inn East - Cottondale, AL, Position Type: Part Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, Guest Services Representative – Job Description Our Guest Services Representatives are the heart of the hotel — the friendly faces who welcome guests, make them feel at home, and ensure their stay is smooth from start to finish. If you enjoy helping people, staying organized, and being part of a supportive, upbeat team, this role is a great fit. As a GSR, you’ll greet guests with warmth, assist with check-ins and check-outs, answer questions, and provide exceptional service with a smile. You’ll work closely with housekeeping, maintenance, and management to keep the hotel operating smoothly and to help every guest feel valued and cared for. This role is perfect for those who enjoy a blend of customer service, problem-solving, and teamwork in a positive hospitality environment. What You’ll Do Welcome every guest with a warm, friendly attitude and excellent customer service. Assist with check-in, check-out, reservations, and room assignments. Answer phone calls politely and promptly, offering helpful information and support. Provide guests with information about hotel services, amenities, and local attractions. Resolve guest concerns with patience, professionalism, and a “let me help you” attitude. Work closely with housekeeping and maintenance to ensure rooms and facilities are ready for guests. Maintain a clean, organized, and inviting front desk and lobby area. Handle payments, receipts, and documentation accurately and responsibly. Follow brand and WHM procedures to ensure a consistent, high-quality experience. Support your teammates with positivity and a willingness to help wherever needed. Every interaction you have with a guest is an opportunity to make their stay memorable — and you’re empowered to deliver that warm, welcoming experience every time. New Guest Service Representative Compensation Structure Starting Wage: $14.50 per hour Timeline Milestone Rate Hire Entry Rate $14.50 Day 30 Meet the Bar Assessment No Increase Day 60 GWC Assessment No Increase Day 90 Guest Service Gold – Golden Opportunities $14.79 6 Months AHLA Certified Front Desk Representative $15.53 9 Months Guest Service Gold – Making Connections $15.84 12 Months Guest Service Gold – Tourism Online Program $16.16 Year One Compensation Range: $14.50 - $16.16 per hour Certification Eligibility Requirements As part of our standardized Wilson Hospitality certification model, team members must successfully complete: 30-Day Meet the Bar Assessment Right Person evaluation People Charter / Core Values alignment Attendance and reliability Coachability and professionalism 60-Day GWC Assessment Get It Want It Capacity to Do It Right Seat evaluation Team members will not become eligible for certification-based pay increases until both assessments have been successfully completed. Qualifications: Qualifications – Guest Services Representative Friendly, approachable personality with a genuine desire to make guests feel welcomed and valued. Customer service or hospitality experience preferred, but not required — we are happy to train the right person. Strong communication skills, both verbal and written, with the ability to stay calm and professional. Reliable and punctual, with dependable transportation and consistent attendance. Comfortable using computers, hotel systems, and basic office equipment (training provided). Organized and able to multitask, especially during busy times. Team player, willing to support coworkers and collaborate across departments. Able to stand for extended periods and perform light physical tasks (lifting up to 25 lbs, bending, reaching, etc.). Positive attitude, strong work ethic, and a commitment to excellent guest service. Professional appearance and demeanor, representing WHM with pride and kindness. Legally authorized to work in the United States.