Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Position Details: Patient Service Representative – Mercy Clinic Southfork Urology Location: 12700 Southfork Rd. Saint Louis, MO 63128 Schedule: Full-Time | Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week) Qualifications: • Education: High school diploma or equivalent. • Experience: Customer service experience preferred Responsibilities: • Greet and register patients; verify identity and manage check‑in/check‑out • Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling • Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates • Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow • Maintain accurate registration, EHRs, and assigned work queues • Handle patient concerns professionally and escalate as needed • Manage daily cash drawer, accounts receivable tasks, and payment plans • Support EPIC updates, departmental initiatives, and clinic communications • Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies • Perform other duties as assigned Skills, Knowledge and Abilities: • Knowledge of medical terminology, insurance, and billing processes • Clear and professional verbal and written communication skills • Basic computer skills, including accurate data entry • Strong customer service skills with a patient‑focused approach • High attention to detail and accuracy • Ability to maintain confidentiality and comply with privacy policies • Adaptable, professional, and able to work well under pressure • Effective problem‑solving and issue resolution skills Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Patient Services Representative Patient Service Representative PSR Clinic Outpatient Urology Southfork Full Time Day Shift