Overview: Job Title: AV/VTC & Telecommunications Support Specialist Security Clearance: Secret (or higher) Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support. Primary Responsibilities: • Provide telephone, communications, AV, VTC, and mobile-device support required to sustain DOD operations. • Manage and maintain existing VTC systems and Multi-point Control Unit capabilities. • Set up, test, facilitate, and restore rooms/equipment for GVS, VTC, Microsoft Teams meetings, training classes, conferences, town halls, and other events. • Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity. • Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems. • Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage. • Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves. • Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet. • Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects. • Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites. Required Qualifications: • U.S. Citizenship. • Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications. • Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support. • Experience documenting incidents and corrective actions in a trouble-ticket system. • Ability to meet applicable DISA personnel security and network-access requirements. Preferred Qualifications: • DoD AV/VTC or command-level meeting/event support experience. • Microsoft Teams, GVS, Cisco VTC, Crestron, or comparable conference-room technology experience. • Experience with structured copper cabling, cable testing/toning, cross-connects, and wire-plant documentation. • AVIXA, manufacturer, or DoD-approved cybersecurity certifications relevant to assigned duties. Education / Experience: • High school diploma and at least 2 years of relevant experience.