Job Description: Primary Function: Responsible for assisting Virginia Credit Union members in obtaining first mortgage loans including FHA, USDA-RD, VA, and VHDA. Develop and maintain business relationships with VACU partners, builders and realtors. Obtain and maintain all pertinent documents for processing. Responsible for application from initial receipt through loan approval/closing and ensuring that the application is handled in a timely manner. Exemplify excellent member service. JOB DUTIES AND RESPONSIBILITIES: • Interview members for first mortgage loans including purchase and refinance transactions. Assist members with understanding the homeownership process or other related mortgage products, including conventional and government lending programs. Present mortgage options that balance leverage and home affordability. • Facilitate homeownership programs and seminars. Assist in the development of marketing strategies to deepen mortgage relationships with members. • Consistently communicates with members their application status, (approval, denial, additional documentation, etc.), and current interest rates. Responsible for ensuring interest rates are locked in conformity with VACU policies. • Conducts preliminary underwriting reviews to assess secondary market standards (where applicable) or VACU guidelines. Submit complete applications to processing and underwriting using computer technology. • Assist in obtaining information for timely processing of all mortgage loans. Verify supporting documentation including, but not limited to, employment history, deposit information and other documentation related to the application. • Comply with Regulations B, X and Z regarding the completion of required disclosures including, but not limited to, the Good Faith Estimate, Truth in Lending, Potential Transfer of Servicing Form, and if required, the Adverse Action notice. • Promotes VACU mortgage products at branch locations, VACU finance seminars, and cross promotes other VACU financial services options such as consumer lending, investment services, property and casualty insurance, title and settlement services, and VACU Realty / Select and Joyner Fine Properties. • Complete all required BSA and OFAC training and other required learnings. Report all suspicious activity to Security. • Other duties may be required and assigned by the manager. Prerequisites for Position: Education: • High School Graduate; College graduate preferred, but not required. Work Experience • Significant conventional and government loan experience required. • Excellent knowledge of mortgage documentation as well as federal, state, and local real estate regulations required. • Prior experience building Builder/Realtor relationships and marketing mortgage products preferred. • Retail and Branch banking experience preferred. Experience using EMPOWER automated underwriting system a plus. Desirable Traits • Excellent oral and written communication skills. • Strong member service and sales ability as demonstrated by monthly sales volume of $1mm of funded loans per month. Strong problem solving and organizational skills. • Ability to analyze financial information. • Must be a team player. • Proficiency with Microsoft Office applications (including Word, Excel, and Outlook) • Ability to learn and effectively use mortgage lending, customer relationship management (CRM), and other business software systems. Comments • Overtime and/or Saturday hours may be required NMLS • Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS) PHYSICAL REQUIREMENTS: • This job requires the ability to sit for long periods of time. • This job requires infrequent lifting or carrying of objects up to 10 pounds. Base Salary: $40,000 - $60,000