Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. SHIFT LEADER RESPONSIBILITIES Team Environment: • Support a respectful team environment • Communicate shift priorities, goals and results with team members • Support the training of team members as requested • Provide coaching and feedback to team members Operational Excellence: • Create and maintain a guest first culture in the restaurant • Resolve guest issues • Ensure Brand standards, recipes, and systems are executed • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability: • Drive sales goals and results • Execute restaurant standards and marketing initiatives • Manage cash over/short during shift • Ensure all products are prepared according to Brand standards SHIFT LEADER SKILLS AND QUALIFICATIONS • Fluent in English • Restaurant, retail, or supervisory experience • At least 18 years of age (where applicable) • High School diploma or equivalent, preferred SHIFT LEADER COMPETENCIES Great Focus: • Understands and exceeds guest expectations, needs and requirements • Displays a sense of urgency with guests • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through • Resolves guest concerns by following Brand recommended guest recovery process Passion for: • Sets and maintains high standards for self and others, acts as a role model • Consistently meets or exceeds goals • Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making: • Identifies and resolves issues and problems • Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence: • Develops and maintains relationships with team members • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Work schedule • Monday to Friday • Weekend availability • Day shift • Night shift • Overtime Supplemental pay • Tips Benefits • Flexible schedule • Referral program • Employee discount • Paid training Company Introduction IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER The year was 1982. Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings®, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.