Shift Leader Dunkin’ Shift Leader Job Summary Summary: Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Responsibilities Include • Work in a Team Environment • Support a respectful team environment • Communicate shift priorities, goals and results with team members • Support the training of crew members as requested • Provide coaching and feedback to crew members • Maintain Operational Excellence • Create and maintain a guest first culture in the restaurant • Resolve guest issues • Ensure Brand standards, recipes, and systems are executed • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws • Drive Profitability • Drive sales goals and results • Execute restaurant standards and marketing initiatives • Manage cash over/short during shift • Ensure all products are prepared according to Brand standards Skills/Qualifications • Fluent in English • Restaurant, retail, or supervisory experience • Math and writing skills • Basic computer skills • High School diploma or equivalent, preferred Competencies • Guest Focus • Understands and exceeds guest expectations, needs and requirements • Develops and maintains guest relationships • Displays a sense of urgency with guests • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through • Resolves guest concerns by following Brand recommended guest recovery process • Passion for Results • Sets and maintains high standards for self and others, acts as a role model • Consistently meets or exceeds goals • Contributes to the overall team performance; understands how his/her role relates to others • Problem Solving and Decision Making • Identifies and resolves issues and problems • Uses information at hand to make decisions and solve problems; includes others when necessary • Interpersonal Relationships & Influence • Develops and maintains relationships with team • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments