Position: Carhop Immediate Supervisor: Manager on Duty (MOD) Status: Nonexempt Position Summary: This position serves product to guests. Essential Job Duties: • Ensure that product meets operational, quality, and appearance standards before being delivered to guests • Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds • Provide friendly, quick, and polite service to guests • Promptly respond to guest requests • Report customer complaints/issues to MOD • Assist guest with payment • Make accurate change quickly and efficiently • Clear trays and trash from guests’ vehicles, patio, drive-thru, and parking lot • Comply with all company policies, procedures, and operational standards • Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards • Regular attendance ADDITIONAL DUTIES: • Report employee complaints/issues to MOD • Move and stock food product weighing up to 50 pounds • Skating Carhop: • Complete Skating Carhop training requirements • Perform duties while on roller skates • Perform other job-related duties as assigned or required Time/Shift Expectations: Irregular hours; nights; weekends; and holidays Qualifications and Job Requirements: • Knowledge/Skills • General restaurant or retail knowledge • Basic math and reading skills • Effective verbal and written communication skills • Ability to follow directions • Customer service and multi-tasking skills Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions