EXPECTATIONS OF AN ASSISTANT MANAGER Purpose of job is to assist the manager in operating the store, training employees and executing all policies, procedures and programs. • Consistently gives 100%. • Always meets standards. Never cuts corners. • Leads by example. • Smiles and says please and thank you. • Has an excellent personal appearance. Never out of uniform. • Always arrives for work on time. • Treats other co-workers with respect and dignity. • Trains and develops co-workers. • Exercises loyalty to Management team. • Takes responsibility to see that store runs right instead of waiting to be told. • Is honest. • Communicates with the Manager daily, doesn’t wait for the Manager to ask. • Evaluates themselves as to where they are and where they need to be. • Realizes their attitude sets the tone for all the other co-workers. • Seeks out opportunities to learn and develop management skills. Responsibilities include, but not limited to: • Ensures all food and drinks served meets Sonics quality standards. • Ensures drive-in’s service standards are consistently met. • Manages food, paper, labor and other cost controls. • Immediately resolves guest complaints or requests in a respectful manner. Informs manager of guest issues. • Effectively directs crew in order to maintain service and quality. • Takes appropriate action to maintain compliance with the employee handbook, store policies and to maintain an environment free of harassment, discrimination and inappropriate behavior. • Immediately resolves employee concerns and complaints in a respectful manner. Informs the manager of complaints. • Follows cash handling policies. • Follows Sonics food safety program. • Is Serve Safe Certified. • Has passed the Red and Blue Assistant Manager Star Guides. • Ensures a safe working environment. • Complies with all state and federal laws. • Maintains an “Employer of Choice” environment. So that people want to work for us and Parents want their teenagers working for us. Company Introduction SONIC®, America’s Drive-In®, is part of the Inspire Brands family of restaurants. Inspire is a multi-brand restaurant company whose portfolio includes more than 8,300 Arby’s, Buffalo Wild Wings, and SONIC locations worldwide.